Premium Support

Get priority access, faster response times, and a dedicated support specialist for your visa or passport order with Premium Support from Peninsula Visa.

Priority access, same-day responses, and a dedicated named specialist for your visa or passport order.

Add Premium Support at checkout

Key facts

  • Service type: Travel Document Support
  • Area served: US
  • Premium Support: $99.00

Frequently asked questions

What is Premium Support?

Premium Support is a one-time add-on that gives you priority access to a dedicated Peninsula Visa specialist. Instead of waiting in the general support queue, your questions go straight to a named specialist who knows your order inside and out.

How much does Premium Support cost?

Premium Support is a one-time flat fee of $99.00 per order. It covers your order from placement through 30 days post-completion.

What does 'same-day response' mean?

If you send a message through your Flow before 3:00 PM Eastern time on any business day, your specialist will respond the same day. Messages received after 3:00 PM Eastern will receive a response by 10:00 AM the following business day.

Can I add Premium Support after I've placed my order?

Yes. You can add Premium Support to any active order that is not yet completed, cancelled, or closed. Use the 'Add to an Existing Order' option on this page to look up your order and complete the purchase.

Does Premium Support speed up my visa or passport processing?

Premium Support does not change the government or consulate processing timeline — those are fixed. However, it ensures that our team's handling of your order is prioritized, documents are reviewed with extra care, and you're the first to know about any issues or updates.