Question 1

What is Premium Support?

Accepted Answer

Premium Support is a one-time add-on that gives you priority access to a dedicated Peninsula Visa specialist. Instead of waiting in the general support queue, your questions go straight to a named specialist who knows your order inside and out.

Question 2

How much does Premium Support cost?

Accepted Answer

Premium Support is a one-time flat fee of $99.00 per order. It covers your order from placement through 30 days post-completion.

Question 3

What does 'same-day response' mean?

Accepted Answer

If you send a message through your Flow before 3:00 PM Eastern time on any business day, your specialist will respond the same day. Messages received after 3:00 PM Eastern will receive a response by 10:00 AM the following business day.

Question 4

Can I add Premium Support after I've placed my order?

Accepted Answer

Yes. You can add Premium Support to any active order that is not yet completed, cancelled, or closed. Use the 'Add to an Existing Order' option on this page to look up your order and complete the purchase.

Question 5

Does Premium Support speed up my visa or passport processing?

Accepted Answer

Premium Support does not change the government or consulate processing timeline — those are fixed. However, it ensures that our team's handling of your order is prioritized, documents are reviewed with extra care, and you're the first to know about any issues or updates.